Payment Policy

Aqlimic provides digital learning services, including recorded courses and live online classes. No physical product is shipped.

For live classes, fees are paid monthly in advance. Regular classes start after the monthly fee has been received and the schedule has been confirmed.

For Pakistan-based families, Aqlimic accepts payment through local bank transfer and other available local payment methods shared by the admin team.

For international families, available payment options may vary by country and will be shared by the admin team before enrollment.

Payment details are shared only by Aqlimic's admin team after trial class completion, course recommendation, and schedule confirmation.

Parents should not make any payment to teachers directly. Teachers are not responsible for collecting fees, confirming payments, sharing payment accounts, or discussing fee-related matters.

Authorized Payment and Fee Communication

All fee-related communication and payment instructions are handled only by Aqlimic's admin team.

Parents, students, learners, or children should not discuss fees, payment amounts, payment status, discounts, or payment account details directly with teachers.

Parents should only submit fees to the official payment account or payment method shared by Aqlimic's admin team.

Parents should not submit fees to any personal account, wallet, bank account, or payment method shared by a teacher or any individual other than the official Aqlimic admin team.

If Aqlimic changes its payment account, payment method, or fee submission process, parents will be informed directly by the admin team through Aqlimic's official communication channel.

If any teacher or individual asks parents, students, or learners to share fee details, submit payment, transfer money, or discuss payment privately, parents are requested to immediately inform Aqlimic's admin team.

This policy is in place to protect parents, students, teachers, and Aqlimic from misunderstanding, fraud, or unauthorized payment requests.

Monthly Fee and Class Start

Once the monthly fee is received, Aqlimic confirms:

• Student's regular class schedule
• Teacher assignment
• Meeting link or class access details
• Course plan or starting level, where applicable

Classes will not begin until the monthly fee has been paid and confirmed.

Monthly fees cover the agreed class schedule for that month only.

Recorded Courses

For recorded or on-demand courses:

• A 7-day refund window is available from the date of purchase if less than 20% of the course has been consumed.
• No refund is available after certificate issuance, where applicable.
• No refund is available where a substantial part of the content has been consumed.
• Duplicate charges or accidental double purchases are fully refundable after verification.

Live Classes

For scheduled live classes:

• Before regular classes start, a full refund may be requested.
• After regular classes start, a pro-rated refund for the unused portion may be requested within the first 7 days.
• After the first 7 days of regular classes, monthly fees are non-refundable.
• Missed classes due to learner absence are not refundable.
• Aqlimic will still try to support families with rescheduling or make-up classes where possible, subject to teacher availability and the notice period mentioned below.

Class Recording and Transcription

Aqlimic may record live classes and generate class transcripts for quality assurance, student progress tracking, teacher review, safeguarding, and internal training purposes.

Recordings and transcripts may help Aqlimic:

• Review class quality
• Monitor student progress
• Support teacher feedback
• Resolve parent or student concerns
• Maintain a safe and structured learning environment

Class recordings and transcripts are used for Aqlimic's internal educational and operational purposes. They are not shared publicly.

Parents should inform Aqlimic before enrollment if they have any concern regarding class recording or transcription.

Students and parents should also avoid sharing private or sensitive personal information during class unless it is necessary for learning support.

Aqlimic takes reasonable steps to protect class recordings, transcripts, and student information.

Missed Class and Rescheduling Policy

We understand that students may occasionally miss classes due to illness, appointments, family obligations, school activities, travel, or emergencies.

For planned absence, parents should inform Aqlimic at least 6 hours before the class.

If notice is given on time, Aqlimic will try to arrange one of the following, subject to teacher availability:

• A make-up class
• A rescheduled class
• A schedule adjustment within the same month

Make-up classes are not guaranteed in every case and depend on teacher availability, student availability, and monthly schedule capacity.

Emergency Absence

For sudden illness, urgent appointments, or family emergencies, parents should inform Aqlimic as soon as possible.

Aqlimic will try to handle genuine emergencies with flexibility where possible.

However, repeated last-minute cancellations may not be eligible for make-up classes.

Repeated Missed Classes

For effective learning, especially in Quran reading, Hifz, and revision, consistency is very important.

If a student repeatedly misses classes, arrives late, or cancels at the last minute, Aqlimic may not be able to provide make-up classes for every missed session.

In such cases, the regular monthly fee will still apply because the teacher's time slot is reserved for the student.

Teacher Absence or Aqlimic-Side Cancellation

If a class is missed due to teacher absence, platform-side issue, or any issue from Aqlimic's side, Aqlimic will provide a fair adjustment.

This may include:

• A make-up class
• A rescheduled session
• Class extension
• Monthly adjustment, where applicable

Students will not lose class time due to Aqlimic-side cancellations.

Late Joining

Students are expected to join classes on time.

If a student joins late, the missed time may not always be added at the end of the class, as the teacher may have another scheduled class afterward.

If the teacher is late due to any reason, Aqlimic will make a fair adjustment where needed.

Schedule Changes

Parents may request a change in regular schedule by contacting the admin team.

Schedule changes depend on:

• Teacher availability
• Student availability
• Time zone
• Course type
• Existing class commitments

Aqlimic will try its best to support schedule changes, but a specific teacher or time slot cannot always be guaranteed.

Cancellation of Monthly Classes

Parents may cancel the student's regular classes by informing Aqlimic before the next billing cycle.

To avoid being charged for the next month, cancellation should be requested before the next monthly payment is made.

Once a new monthly fee has been paid and classes have started, the live class refund policy will apply.

Technical Issues

If a student cannot attend class due to an internet, device, microphone, camera, or connection issue on the student's side, the class will be treated as learner absence.

If the issue is from Aqlimic's side, such as platform access, meeting link issue, or teacher-side technical problem, Aqlimic will provide a fair adjustment through rescheduling, extension, or make-up class.

For smooth class delivery, students should have:

• Stable internet connection
• Working microphone and speaker
• Camera, where required
• Updated browser or meeting app
• Quiet learning environment

Trial Classes

Trial classes are offered to help assess the student's level, comfort with the teacher, and course suitability.

A trial class does not guarantee admission into a specific teacher's schedule unless the monthly fee is paid and the schedule is confirmed.

After the trial, Aqlimic may recommend a suitable course, teacher, class frequency, and schedule based on the student's level and parent's preference.

Non-Refundable Cases

The following are non-refundable:

• Completed recorded courses
• Issued certificates
• Recorded courses where more than 20% content has been consumed
• Missed live classes due to learner absence
• Repeated last-minute cancellations
• Abuse of refund or rescheduling policy
• Suspected fraud or chargeback misuse

How to Request a Refund, Cancellation, or Rescheduling

To request a refund, cancellation, or class rescheduling, please contact Aqlimic through the official support channel.

Email: contact@aqlimic.com
Phone/WhatsApp: +92 339 8250000 (WhatsApp)

Please include:

• Student name
• Course name
• Registered phone number or email
• Reason for refund, cancellation, or rescheduling
• Class date and time, if related to a missed class

We aim to respond within 1 to 2 business days.

Approved refunds are processed through the original or agreed payment method. Banks, wallets, or payment providers may take additional time to reflect the amount.

Service Delivery Policy

Aqlimic delivers digital education services only. No physical shipping is involved.

For recorded courses, access is granted to the student's Aqlimic account after successful payment.

For live classes, the class schedule, teacher assignment, and meeting instructions are shared after payment confirmation and schedule finalization.

Access duration for recorded courses is shown on the relevant course page.

Support Hours

Aqlimic support is available:

• Monday to Saturday
• 10:00 AM to 7:00 PM PKT

Messages received outside support hours will be answered as soon as possible during the next working period.

Policy Updates

Aqlimic may update this policy from time to time to improve clarity, service quality, and student experience.

The latest version of this policy will be available on Aqlimic's website.