Recorded courses (on-demand)

• 7-day refund window from purchase if you have consumed < 20% of the course (by lessons watched or downloads).
• No refunds after certificate issuance (if applicable) or where substantial content has been consumed.
• Duplicate charges or accidental double purchases: fully refundable.

Live classes (scheduled)

• Before classes start: full refund upon request.
• After classes start: pro-rated refund for the unused portion if requested within the first 7 days of the batch.
• Missed classes due to learner absence are not refundable; we’ll try to offer a recording or a make-up where possible.

Technical issues

How to request a refund

Non-refundable

• Completed courses, issued certificates, or where >20% has been consumed.
• Abuse of policy, suspected fraud, or chargeback misuse.

Service Delivery & “Shipping” Policy

• Nature of goods: We deliver digital services only—no physical shipping.
• Recorded courses: Access is granted to your Aqlimic account immediately after successful payment (usually within minutes).
• Live classes: You’ll receive your class schedule, meeting link, and instructions by email/dashboard at least 24 hours before the first session.
• Access duration: As shown on each course page (e.g., lifetime access, 6-month access).
• System requirements: Stable internet, a modern browser, and (for live) mic/camera as needed.
• Downtime/SLA: We target high availability. Planned maintenance will be announced. If there’s unplanned downtime affecting access, we will restore quickly and extend access or offer a make-good.
• Support: Email contact@aqlimic.com; hours: Mon–Sat, 10:00–18:00 PKT (responses typically within 1–2 business days).